Owners FAQSub Heading here
Can DFC help me purchase a property?
Absolutely! DFC partners with different agents and these agents will be more than happy to look for investment properties for you. Just call our main number at 1-816-364-0100
Can DFC help me sell my property?
How soon can DFC start managing my property?
Should I Self-Manage?
What is your Management Fee?
Our management fee is a percent of the monthly rent depending on the rental amount, location and number of properties. There is a minimum monthly fee.
What do I get for my management fees?
Read our Management Services page to find out
What type of Properties do you manage?
Are you licensed?
We are members of:
⦁ Kansas City Regional Association for Realtors
⦁ Missouri Association of Realtors
⦁ National Association of Realtors
⦁ National Association of Residential Property Managers (NARPM)
⦁ Better Business Bureau (BBB)
What does a portfolio management style mean?
Marketing: How do you market my property?
What are the tenant qualifications?
What should I do if a tenant calls me?
How often am I notified about my property?
How do I contact my Property Management team?
Leasing & Move In
You just leased my property but I did not get any money?
We only charge 1/2 of the first month’s rent to management clients. There may be a maintenance charge or other related cost that will show in your following month’s statement.
Who holds the Security Deposit?
What is the Maintenance process?
DFC will contact the resident within 24 hours for a non-emergency and will send a licensed and insured vendor for any work that requires a license. DFC maintenance service technicians perform non-licensed work, are insured and have had a criminal background check.
How do you handle Maintenance Emergencies?
Our residents have a special phone line they can call for emergencies. Our property manager will determine if the call is truly an emergency. A partner vendor or DFC maintenance technician will be dispatched.
How do I know you will not spend my money on large repairs without my approval?
DFC does not spend any amount greater than your maintenance threshold per the agreement. This is our contracted price and it is equal to the reserve amount we hold for your property. Our Vendors have been trained to contact DFC for any issue that is going to cost more than $100.
The property manager does not approve any work greater than the maintenance threshold. Furthermore, the property manager will typically not approve the work until the owner deposits the money into the property account.
Only during a maintenance emergency where the property manager cannot contact the owner will the property manager approve work greater than the threshold amount.
To prevent the owner from incurring a service call, we always try to contact the owner while the vendor is at the property to complete the work.
Do you provide multiple bids?
I want to use my own vendors, can I?
We have specific guidelines.
⦁ You are the one who coordinates between your vendor and the resident.
⦁ We close the work order and we do not get or give updates on the work order.
⦁ We do not pay your vendor.
⦁ If a resident calls and complains that the work has not been scheduled or completed within 48 hours we re-open the work order, inform you that your vendor did not do anything for two days, and dispatch our vendor.
You can invite your vendor to join our vendor list if they are qualified and insured. However, we cannot promise that a specific vendor will be dispatched to your home for specific repairs.
Our reputation, with both tenants and owners is largely determined by how well we handle maintenance. Our maintenance vendors are a big part of our team. They are insured, bonded, licensed and have gone through training and an approval process on how to work with DFC. This ensures that work orders will be done quickly and to DFC’s guidelines.
Should I use a home warranty company?
Never! We HATE home warranty companies! We beg you to not use home warranty companies as they never stick to their word and hire only the cheapest, most incompetent repairmen.
I want to handle the maintenance myself, can I?
My property has a pool. How do you handle maintenance?
DFC can find a pool company for the owner, but we would rather continue to use the company that is currently maintaining your pool.
Why do I need to have my property inspected? How often are they done?
What is your lease renewal process?
We run a CMA, a Comparative Market Analysis on every property. If the market rent on the CMA is less than the existing rent, then there is no change in the rent. We still renew the lease but we don’t increase the rent. If the market rent is greater than the rent and that increase is equal to or less than 10% or $100 or below, then DFC will go ahead and renew the lease at the market rent. If the market rent is greater than the existing rent or over 10% or greater than $100, then we will contact you to determine what the next steps or how much you want to raise the rent.
What we find is that most of the people will leave if the rent goes up by more than $100 or 10%. So we’ve been very careful on how we increase that rent amount. And that is our lease renewal process.
What is your move out process?
What do you do when my property is vacant?
We market your property on our various marketing platforms and a maintenance technician inspect’s the property on a monthly basis. We provide weekly updates to our clients with the latest updates of showings and possible leads.
Rent Collection & Eviction
What is your rent collection process?
What happens if a tenant does not pay rent?
DFC recognizes that many things can happen when it concerns rent; rent can really be lost “in the mail”, employers can delay the tenant’s paycheck, there are real tenant emergencies, and more. Therefore, we make a serious effort to determine why the tenant is having a problem. If we receive the rent prior to issuing owner funds, we do not contact the owner unless we determine that there is an ongoing rent issue.
DFC can and will accept credit card payments from tenants.
Notice to Pay or Quit
If we not receive rent by the due date, we prepare and deliver a timely notice to pay or sign a Re-Rent, as the law allows. DFC makes every effort to mail and post notices properly should legal action be required. If we determine the tenant is not going to pay the rent during the notice to pay or quit period, or shortly thereafter, DFC contacts the property owner and works out a plan of action.